Hatsune Miku Colorful Stage SPM Figure Classroom SEKAI Miku

What are pre-orders?

When manufacturers license new designs, they give distributors the first chance to purchase the items. Pre-ordering is often the only way to purchase these products as they are limited runs and will not be available again.

How long do pre-ordered items take to arrive?

The manufacturer gives us an estimated release date which we list on all DX Collectables product pages. However, delays can arise for many reasons such as transportation, import processing, manufacturing, allocation, cancellation, and other unforeseen circumstances. We update these dates as soon as we receive any notifications about delays from the manufacturer.

Pre-order cancellations & refunds

You may cancel or update your pre-order anytime prior to the release date. Cancelled orders will be given full refunds unless stated otherwise prior to ordering. Please contact us at customerservice@dxcollectables.com.au for any requests. Once the order has entered the fulfillment process or has been shipped orders can no longer be cancelled.

Cancellation of a pre-order

On rare occasions, the demand for a specific collectable might fall well below the manufacturer’s expectations.  When this happens, the manufacturer will usually notify us that they will not be producing the item. Unfortunately, that forces us to cancel the order.  Please rest assured that we will provide a full refund if this unlikely situation arises.